Top Queries
Answer:
The website will ask you a set of options to select your car, where we note the Make and Model details entered by you. You may enter the variant details in the vehicle description box on the product page.
See the detailed video for better understanding: https://youtu.be/IRcbMORy2fw
The 'Login' and 'Registration' options are available on the top of the website.
You may Register / Login using the following options
- Using Email Id Login/Registration
- Using Facebook Account
- Using Gmail Account
- Using Amazon Account
No, it is not mandatory to have an account on elegantautoretail.com to buy from our website. You may use the 'Guest Checkout Feature' if you want to purchase without creating an account. However we recommend creating an account and then continuing purchase as it helps you keep a track of your order history.
Registered users may check the order history in 'My Account' section after logging-in to their account.
You shall get the details of your order on your email id; alternatively registered users may check the order history and order status in 'My Account' section.
Our team is full of experts, who can provide you perfect solution for your needs from their experience and knowledge gained through immense training and serving customers like you. Just reach out to them via multiple options available like
- Whatsapp Chat
- Online Chat
- Calling the Support Number (+911204267763)
- By writing an email on support@elegantautoretail.com
Just choose your favorite medium; our team will be happy to help.
You can avail seat cover installation at our Brand Stores by paying a nominal fees.
- Order your product online
- Get the product shipped to your home
- Book an appointment at nearest for installation after receiving the product at your home
- Go to the store as per the appointment and get the product installed.
We at Elegant Auto Retail use third party logistic services, hence we cannot assure the delivery time, but we can give you estimated shipping date; after shipping it normally takes 3-5 days to reach you (depending upon your PIN Code)
Our support team is available 9.30 AM to 6.00 PM Monday to Saturday over our central support number +911204267763 & online chat. However you may contact us on our email id support@elegantautoretail.com or whatsapp chat 24*7 and our team will reach back to you as soon as possible.
After you have added products in your cart and are ready to make payment, do the following steps
- Click on your cart
- Click on check out
- On the shipping page you shall get an option to apply discount code
- Enter valid code and press apply
- Enjoy your additional discount
We offer multiple modes of payment to our customers to ensure that they are comfortable transacting by using their trusted and comfortable mode of payment. While we keep updating the list we have the following modes of payments available on the website
- Credit Cards (Master Card, VISA Card, Rupay, Maestro, Amex, etc)
- Debit Cards ((Master Card, VISA Card, Rupay, Maestro, Amex, etc)
- Net Banking (All Indian Banks)
- Mobile Wallets (Amazon Pay, Freecharge, Payzap)
- UPI (Google Pay, Paytm, Phonepe, BHIM, Airtel, etc)
- Pay Later Apps (Simpl, ePayLater)
Check for EMI availability on Product Detail Page (Just below the mentioned price), and see if your bank's credit card offers you EMI facility. Check for expected EMIs (note: if you have multiple products in your cart, the expected EMI may change during payment). When you are ready to complete your purchase of the products in your cart, click check out, enter the shipping details and proceed to the payment page. On the payment page do the following steps
- Select Payment Mode as Prepaid
- Select EMI option
- Select your mode of payment (Credit Cards, ZestMoney, or InstaCred)
- Enter the details
- Complete the transaction
COD option is available for orders upto Rs4999/- only. There may be COD charges associated with the price slab of your order value. If you still need help you may feel free to contact the support team.
Warranty Claims and returns
All products manufactured by Elegant Auto Accessories can be requested for warranty claim by sending an email to support@elegantautoretail.com with the following details
- Your Name
- Your Phone Number
- Your Email Id
- Photographs of the defect
- Problem statement
- Where you bought the product from
- Copy of bill or date of purchase
Our quality team will review your eligibility for claim and will help you claim the warranty as per the set criteria.
For all products manufactured/sold by any other brand can be claimed as per the respective brand policies and procedure directly from the brand.
We have a defined exchange policy, where we agree to exchange the product in the following conditions only
- defective product
- damaged during transit
- wrong delivery
Our quality team will review your eligibility for claim and will help you claim the warranty as per the set criteria.
For all products manufactured/sold by any other brand can be claimed as per the respective brand policies and procedure directly from the brand.
We have a no cash refund policy; you may apply for a product exchange as per our policies. In-case a refund becomes inevitable, it shall be done in mode of coupon equivalent to the value of product purchased (being considered for refund). The coupon can be used to buy any product available on the website. The coupon will have a validity of 6 months from the date of issue. For details on our exchange policy click here>>
We use the top of the line logistic services to ensure that your package is safely delivered to you. However in case you received a damaged product, please take a photograph of the damaged product along with the packaging and send an email to support@elegantautoretail.com with attachments of the photographs.
We use the top of the line logistic services to ensure that your package is safely delivered to you. However in case you received a damaged product, please take a photograph of the damaged product along with the packaging and send an email to support@elegantautoretail.com with attachments of the photographs.
You do not need to worry in such a case, immediately contact the support team of Elegant Auto Retail; if the money has been credited to our account our team shall help you with completing the transaction; if the money has not been credited to our account the payment shall get auto reversed to the original source of payment in 8 to 10 business days.
Order Booking
Elegant Auto Retail caters to a wide range of custom fit products by Elegant Auto Accessories; the custom fit product range for your car includes.
The website will ask you a set of options to select your car, where we note the Make and Model details entered by you. You may enter the variant details in the vehicle description box on the product page.
See the detailed video for better understanding: https://youtu.be/IRcbMORy2fw
On the product page select your vehicle; select the number of quantity, add vehicle description in the text box, and click the Add to cart button.
No, you can add all your desired products in your cart one by one and complete the check out process to buy all your favorite products at once.
Our team is full of experts, who can provide you perfect solution for your needs from their experience and knowledge gained through immense training and serving customers like you. Just reach out to them via multiple options available like
- Whatsapp Chat
- Online Chat
- Calling the Support Number (+911204267763)
- By writing an email on support@elegantautoretail.com
Just choose your favorite medium; our team will be happy to help.
You may find our nearest brand store by clicking on this link>>
- Find the nearest store and see the address
- Drive to the store by clicking view on map
Or just book an appointment by submitting your details; our local executive will call you to understand your requirement and book a slot for you.
After you have added products in your cart and are ready to make payment, do the following steps
- Click on your cart
- Click on check out
- On the shipping page you shall get an option to apply discount code
- Enter valid code and press apply
- Enjoy your additional discount
We offer multiple modes of payment to our customers to ensure that they are comfortable transacting by using their trusted and comfortable mode of payment. While we keep updating the list we have the following modes of payments available on the website
- Credit Cards (Master Card, VISA Card, Rupay, Maestro, Amex, etc)
- Debit Cards ((Master Card, VISA Card, Rupay, Maestro, Amex, etc)
- Net Banking (All Indian Banks)
- Mobile Wallets (Amazon Pay, Freecharge, Payzap)
- UPI (Google Pay, Paytm, Phonepe, BHIM, Airtel, etc)
- Pay Later Apps (Simpl, ePayLater)
- EMI (through select Credit Cards, ZestMoney, InstaCred etc)
Check for EMI availability on Product Detail Page (Just below the mentioned price), and see if your bank's credit card offers you EMI facility. Check for expected EMIs (note: if you have multiple products in your cart, the expected EMI may change during payment). When you are ready to complete your purchase of the products in your cart, click check out, enter the shipping details and proceed to the payment page. On the payment page do the following steps
- Select Payment Mode as Prepaid
- Select EMI option
- Select your mode of payment (Credit Cards, ZestMoney, or InstaCred)
- Enter the details
- Complete the transaction
Your purchase will be converted to automated EMIs by the service provider.
COD option is available for orders upto Rs4999/- only. There may be COD charges associated with the price slab of your order value. If you still need help you may feel free to contact the support team.
You do not need to worry in such a case, immediately contact the support team of Elegant Auto Retail; if the money has been credited to our account our team shall help you with completing the transaction; if the money has not been credited to our account the payment shall get be auto reversed to the original source of payment in 8 to 10 business days.
You can avail free seat cover installation at our Brand Stores.
- Order your product online
- Get the product shipped to your home
- Book an appointment at nearest for installation after receiving the product at your home
- Go to the store as per the appointment and get the product installed.
You may seek for installation offers in cities/towns where we do not have stores currently by speaking to our sales representative.
Registration and Customer Profile
The 'Login' and 'Registration' options are available on the top of the website.
You may Register / Login using the following options:
- Using Email Id Login/Registration
- Using Facebook Account
- Using Gmail Account
- Using Amazon Account
No, it is not mandatory to have an account on elegantautoretail.com to buy from our website. You may use the 'Guest Checkout Feature' if you want to purchase without creating an account. However we recommend creating an account and then continuing purchase as it helps you keep a track of your order history.
Shipping, Order Tracking & Delivery
Registered users may check the order history in 'My Account' section after logging-in to their account.
You shall get the details of your order on your email id; alternatively registered users may check the order history and order status in 'My Account' section.
We at Elegant Auto Retail use third party logistic services, hence we cannot assure the delivery time, but we can give you estimated shipping date; after shipping it normally takes 3-5 days to reach you (depending upon your PIN Code)>
We offer a wide range of designs to our customers, and are working continually to increase the design options for our beloved customers; most of the products are tailored after receiving the order from you, hence we request for the mentioned shipping time. However, we at Elegant Auto Retail are committed to give the best possible services to our customers and we ensure that any instock order is shipped at the earliest.
Customer Support
Our support team is available 9.30 AM to 6.00 PM Monday to Saturday over our central support number +911204267763 & online chat. However you may contact us on our email id support@elegantautoretail.com or whatsapp chat 24*7 and our team will reach back to you as soon as possible.
Warranty details are mentioned on the product detail page of all products. Warranty coverage conditions and claim process may differ with every brand and every product.
All products manufactured by Elegant Auto Accessories can be requested for warranty claim by sending an email to support@elegantautoretail.com with the following details
- Your Name
- Your Phone Number
- Your Email Id
- Photographs of the defect
- Problem statement
- Where you bought the product from
- Copy of bill or date of purchase
For all products manufactured/sold by any other brand can be claimed as per the respective brand policies and procedure directly from the brand.
Answer:
We have a defined exchange policy, where we agree to exchange the product in the following conditions only
- defective product
- damaged during transit
- wrong delivery
- product ordered wrongly / by mistake
- variance in product image/video and actual colour tones
- better price deal
We have a no cash refund policy; you may apply for a product exchange as per our policies. In-case a refund becomes inevitable, it shall be done in mode of coupon equivalent to the value of product purchased (being considered for refund). The coupon can be used to buy any product available on the website. The coupon will have a validity of 6 months from the date of issue. For details on our exchange policy click here>>
We use the top of the line logistic services to ensure that your package is safely delivered to you. However in case you received a damaged product, please take a photograph of the damaged product along with the packaging and send an email to support@elegantautoretail.com with attachments of the photographs.
Well that is one of the rare things that can happen, however you do not have to worry about it, just click a photograph of the ill fitting area and apply for an exchange of product/ part of the product and send an email to support@elegantautoretail.com
We work with the best of logistic partners and are working on rapidly increasing the serviceable pin codes. However if you do not find your pin code in the list, you may contact our support team; the team will check for the possibility of servicing your order (for prepaid orders only).
Website Policies
Answer:
We at Elegant Auto Retail value the privacy of our customers, we ensure data security and use the information provided by our customers as per the website usage policy, and privacy policy. The information provided by you is used to provide you elevated service and customer experience. We also send you updates on the services, products and offers available for you.
Answer:
As per the banking guidelines your banking detail is private information and should not be given to anyone. Any prepaid payments should be completed by you directly. No one from our team shall ever call you to ask for your banking details to complete the transaction, if you receive any such call do not entertain and immediately report the issue.
Answer:
We like to ensure highest customer satisfaction, and considering the complexity of the products we like to confirm every detail with you again so that you receive only what you desired. Basis your confirmation we process your order.
Answer:
You may check for the terms and conditions of using the website by clicking this link>>