Shipping Policy

SHIPPING AND DELIVERY POLICY 

The terms of Delivery Policy must be understood. If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of Use and the Delivery Policy. The terms contained in this Delivery Policy shall be accepted without modification and accordingly, to be bound by the terms contained herein.

Team FG is committed to deliver all orders with good quality packaging within business days - Monday to Saturday (excluding holidays) after receiving your order confirmation mail. Elegant Auto Accessories (“Elegant Auto”) makes all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.

 Delivery Charges

Delivery Charges: Delivery charges for your order will be calculated and displayed at checkout. While most of the products have free shipping, some products may have an delivery charges of INR-100 per order (delivery charges can be seen on the product detail page).

Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. Elegant Auto shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout. While most of the products have free shipping, some products may have an additional shipping charges of INR-99.00 only (additional shipping charges can be seen on the product detail page)

COD/Prepaid : While Elegant Auto aims to provide its services through online orders and ensure the delivery of its Product(s) all across India, currently, Elegant Auto has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Product(s), customers are required to enter their pin-code details to verify if deliveries can be carried out in their area. If the area where the user wishes that the purchased Product(s) be delivered is not within delivery network recognized by the Logistics Partner(s) of Elegant Auto, Elegant Auto will not be able to process the order further.

Estimated Dispatch Timeline for Category	Business Days
Car Seat Covers	7 Days
Bike / Scooter Seat Cover	5 Days
Dashboard Cover	4 Days
Coolpad Car Cushion & Pillows	4 Days
2D/3D Mats	3 Days
5D/7D Mat	7 Days
Steering Cover	4 Days
Organizer & Luggage Accessories	4 Days
Microfibre Cloth & Cleaning Accessories	3 Days
Sunshades	4 Days
Body Cover for Car & Two Wheelers	4 Days
Other Accessories	4 Days

  

 Order Confirmation time & order Processing Time: Some of the products may need confirmation about your vehicle specification hence product shipping time is subject to customer coordination. Any delay in confirmation from customer may cause a delay in shipping.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 International Shipping:

We do not offer International Shipping.

 How to check the status of order :

When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status.

If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at support@elegantautoretail.com with your name and order number, and we will look into it for you.

 Shipping Serviceability:

We ship to more than 18-Thousand pin codes by working with multiple reliable shipping partners and we keep adding to the list in an endeavor to provide our services to the maximum areas of India. Serviceability of your PIN Code can be checked on the product detail page

We also use India-Post for remote areas subject to agreement from customer.

 Refunds, returns, and exchanges:

We have a strict no cash return policy. We try that you receive the right product in safe packaging. However if we fail to deliver our promise, we shall try our best to ensure that a replacement delivery is made to you at the earliest.

 Force Majeure:

We ensure while on boarding a shipping partner that it follows the best shipping practices and have the highest level of commitment in delivering the order. However during unforeseen circumstances the order may be held/undelivered and will be attempted later as the situation may permit; the same is listed but not limited to the list below

• Natural Calamity - Floods, earthquakes etc
• Transport Strike - Rail/Road/Air-Travel Strike
• Legal Restrictions – Curfew, Emergency Etc
• Epidemic /Pandemic - Mass medical breakout
• Information System Breakdown – Cyber Attack, Internet outage etc

 Changes to terms of Shipping Policy:

 You can review the most current version of the Shipping Policy at any time on this page.

 Elegant Auto Retail reserve the right, at our sole discretion, to update, change or replace any part of these Terms of this policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to this policy constitutes acceptance of those changes.